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  • — Overview
  • — Getting Started
  • — API Widget Key
  • — W12 Template
  • — Troubleshooting

Troubleshooting

If your widget doesn’t work as expected, check the points below.
Most issues are related to endpoint access or data format.


Widget shows “Configure widget”

  • Make sure your API Widget key is saved in the app.
  • Re-add the widget and select the configuration.


Widget is not updating

  • Widget updates are scheduled by iOS WidgetKit and may be limited by system conditions.
  • Low Power Mode can reduce update frequency.
  • Ensure your endpoint responds quickly and is reachable.


No data or empty widget

  • Verify the endpoint URL is correct and public.
  • Check that valid JSON is returned.
  • Ensure the response matches the W12 template format.


Formatting issues

  • Use only supported color values.
  • Keep keys and values within 24 characters.
  • Return no more than 12 rows.


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